My Guarantee

I am so confident in the quality of materials I use and the strength of my hand stitching and riveting, that every lead and collar you purchase is covered by my 24 month stitching and riveting guarantee (subject to certain conditions).

This means that should any stitch or rivet fail in it's ability to hold your equipment together, I will repair it free of charge. All you pay is the postage costs. Simple!!!
A traditional 'saddle stitch' is one of the strongest stitches known to man, due to the way that each stitch is locked into place. This method of stitching is stronger than that made by any machine. Every stitch made by machine relies on the previous stitch to maintain it's integrity, whereas each stitch in an item which has been 'saddle stitched' locks into place.
Simply put, if a single stitch made by machine fails, every stitch is compromised and will quickly unravel, reducing considerably the strength of that item.
This guarantee covers stitching and riveting only and only when the item in question has been used for it's intended purpose and no other, suffering 'normal' wear and tear.
Items are expected to have been 'looked after' and cleaned with an appropriate leather dressing on a regular basis. Believe me, I can spot untreated leather a mile off!
Repairs to items which in my opinion have been deliberately damaged, or used in a manner for which it was not designed, will not be entertained.
Should you need to return one of my items to me for repair in these circumstances, email me in the first instance at makemylead@gmail.com
You will be expected to include your original proof of purchase and a pre-paid self addressed envelope for me to return your goods once repaired. Claims made without proof of purchase will not be entertained and the goods in question returned at your cost.
For further information, please read my Returns Policy and General Terms.